Vision and Mission

Our Values

Happiness

What it means to us
We strive for enjoyment and
optimism in everything we do.

How we behave
Sustain our effort to deliver activities and resources
that contribute to feelings of happiness for patients,
families and our stakeholders.

Respect

What it means to us
We operate in an environment that values all people
as equals and is sensitive to personal
circumstances. We hold in great esteem all who serve
to support patients and their families.

How we behave
Create a working environment that appreciates
everyone. Recognise the power of volunteer work.
Be mindful of the privilege of supporting patients and
their families. Be kind to everyone.

Passion

What it means to us
We have a powerful dedication to our purpose
and our spirit is built into everything we do.

How we behave
Honour the creative spirit that focuses
us to deliver happiness.

Empathy

What it means to us
Our programs and our delivery are based on an
understanding of and compassion for the people we
serve and are appropriate for their circumstances.

How we behave
Listen with intent. Think and deliver with compassion.
Be responsive to people and their needs.

Collaboration

What it means to us
We achieve best outcomes when we build
partnerships with relevant individuals
and organisations.

How we behave
Build partnerships that are best aligned to our
mission. Foster participation of stakeholders.

Purposeful

What it means to us
All programs and activities are clearly
documented and we work
in a pragmatic way to deliver them.

How we behave
Develop quality programs and services that
are considered and deliberate.
Regularly evaluate programs.